Privacy Policy

Last updated on: July 29th, 2026

Order Cancellation

• Customers may cancel their order within 24 hours of placing the order, provided the order has not been shipped.

• Once an order has been dispatched, cancellation requests will not be accepted.

• To request a cancellation, please contact our customer support team with your order details.

Return Eligibility

Returns are accepted only for prepaid orders and only under the following circumstances:

• The product received is damaged during transit.

• The product received is defective.

• The product received is incorrect or does not match the order placed.

To be eligible for a return:

• The issue must be reported within 24 hours of delivery.

• Clear photographs and/or an unboxing video showing the issue must be provided.

• The product must be unused and returned in its original packaging.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted for:

• Change of mind after purchase.

• Products that have been used, worn, damaged after delivery, or altered in any way.

• Customized, personalized, or made-to-order products.

• Gift boxes, gift hampers, and special curated sets unless received in a damaged or incorrect condition.

• Orders placed using Cash on Delivery (COD).

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 24 hours of delivery with:

• Your Order ID

• Clear photographs of the product

• Photographs of the packaging

• An unboxing video (if available)

Our team will review the request and provide a resolution within a reasonable timeframe.

Incorrect Product Received

• If the product delivered does not match the item ordered, please notify us within 24 hours of delivery along with supporting photographs.

• Upon verification, we will arrange for a replacement or refund, as applicable.

Refund Process

• Once a return request is approved and the product is received and inspected by our team, the refund will be initiated.

• Refunds will be processed to the original payment method within 5–7 working days. However, the actual credit timeline may vary depending on your bank or payment provider.

• Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Contact Us

• For any cancellation, return, or refund-related queries, please contact our customer, customersupport@thepearltale.in with your Order ID and relevant details.

Last updated on: July 29th, 2026

The Pearl Tale ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.thepearltale.in and/or make a purchase from us.

Information We Collect
 We may collect the following personal information when you interact with our website or place an order:

• Full name

• Contact information (email address, phone number, shipping address)

• Demographic details (such as postal code, preferences, interests, if applicable)

• Payment information (processed securely via our payment gateway, not stored by us)

• Other information relevant to customer surveys, feedback, and special offers

How We Use Your Information
We collect your information to:

• Process and fulfil your orders

• Improve our products, services, and website experience

• Send promotional emails, offers, and product updates (only if you opt-in)

• Contact you for feedback, surveys, or market research (via email, phone, or SMS)

• Ensure compliance with legal requirements

Email & Marketing Communications

• By placing an order, you agree to receive transactional emails regarding your purchase.

• Marketing emails are sent only if you explicitly subscribe.

• You can unsubscribe from marketing emails anytime using the unsubscribe link provided or by emailing us at info@thepearltale.in.

Cookies Policy

• We use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic.

Data Security

• We use appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse of your information.

Sharing Your Information

• We do not sell, rent, or trade your personal data to third parties. We may share your information with payment gateways, courier partners, and government agencies if legally required.

Controlling Your Personal Information

• You can request access, correction, or deletion of your personal information by emailing info@thepearltale.in.

Policy Updates

• We may update this policy from time to time.

Contact Us

• For privacy-related queries: info@thepearltale.in

Terms & Condition

Cancellation & Refund Policy

Last updated on: July 29th, 2026

Welcome to The Pearl Tale. By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions:

Website Use

• The content on our website is for general information and may change without notice.

• We do not guarantee the accuracy or completeness of information on the site.
  

Intellectual Property

• All content, including images and design, belongs to The Pearl Tale.

• Reproduction is prohibited without written consent.

Third-Party Links

• Our website may contain links to external sites for your convenience.

Unauthorized Use

• Any unauthorized use of the website may result in legal action.

Governing Law

• These terms are governed by Indian law. Any disputes shall be subject to the jurisdiction of courts in India.

Payment Failures

• We are not liable for failed transactions due to card limits or bank issues.

Shipping & Delivery Policy

Last updated on: July 29th, 2026

Order Processing

• All orders are processed and dispatched within 0–2 business days from the date of order confirmation and successful payment verification.

• During sale periods, festive seasons, or high order volumes, processing times may be slightly extended.

Shipping

• We ship only across India through trusted and reputed courier partners to ensure safe and timely delivery of your order.

• Estimated delivery timelines may vary depending on your location and courier service availability.

Delivery Delays

While we strive to ensure timely deliveries, The Pearl Tale shall not be held responsible for delays caused by:

• Courier partner disruptions

• Weather conditions

• Natural calamities

• Government restrictions

• Incorrect or incomplete delivery information provided by the customer

• Any unforeseen circumstances beyond our reasonable control

Delivery Address

• Orders will be shipped to the address provided by the customer during checkout.

• Customers are requested to carefully review their shipping details before placing an order. The Pearl Tale will not be responsible for delivery issues arising from incorrect or incomplete addresses.

Order Tracking & Delivery Confirmation

• Once your order has been dispatched, a shipping confirmation email containing tracking details will be sent to your registered email address.

• Customers can use the tracking information provided to monitor the status of their shipment.

Failed Delivery Attempts

• If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or repeated failed delivery attempts, the order may be returned to us by the courier partner.

• Any additional shipping charges incurred for re-shipment may be payable by the customer.

Customer Support

For any shipping or delivery-related queries, please contact us at:
Email: customersupport@thepearltale.in
We will do our best to assist you and resolve your concerns at the earliest.